Sellers Servicing Policy

The purpose of this policy is to let both the sellers and customers know the servicing policies of BSME2E. Since our platform allows the selling of both products and services, we have created this separate policy on servicing. Carefully go through the policies listed in this document before availing of any of the services.

Whenever the customers make use of services from the BSME2E sellers; they will receive a confirmation email on the same. If the service includes reservations, it will receive a confirmation via electronic means which will serve as proof of the reservation. Customers may or may not be required to pay a deposit or the whole amount for the confirmation of the services they have availed of depending on the seller’s payment policy.

Cancelations:

Cancelations are an unavoidable part and there can be unexpected events that might lead to the cancelation of the booked services. In case of a change in plan, the service provider should be informed so that the sellers don’t miss out on the revenue and at the same time, the customers are kept informed. There are certain circumstances based on which the refunds will be issued against the cancelled services.

• If the services are related to plumbing, repairs, electrical works, etc., and the service provider doesn’t show up on the day, customers should be refunded the whole amount that was paid to the service provider for booking confirmation.
• If the service provider is unable to show up on the date of service delivery, a prior intimation should be given to the customer via electronic means and the booking should be cancelled from the provider’s end, and the full amount paid for the service should be refunded to the customer.
• If the customers have requested service on a particular date but fail to show up, no refunds will be made in that regard. Service providers of BSME2E should clearly have refundable and non-refundable policies so that the customers know what exactly they should expect.

Rescheduling:

Any rescheduling of visits can be done 48 hours before the booked visit. It is further understood that if the customers don’t show up or cancel the scheduled visit within the cancelation window, no refunds will be given to the customers. 

Service providers besides having a cancelation policy should configure the following – 

Deposits –

If the customers have to pay a certain deposit, then the service provider should refund it if the cancelation is made within the flexible cancelation period. However, if the cancelations are made after the cancelation window, the customers will not get back their refunds.

Pre-payment –

While booking a service, customers pay a certain percentage of the services they’ve availed of using their cards or other payment means. For example, if a customer makes a reservation, he or she might pay for part of the reservation. Prepayment is mainly for non-refundable and partially refundable bookings. If the customer cancels the booking, the amount won’t be refunded.

Pre-authorization –

With pre-authorization preferences, the service provider can authorize the card used by the customer to make a payment. When and how much will be pre-authorized shall be clearly mentioned to the customers. A certain amount can be put on hold so that they can charge the full amount at a later date. Pre-authorization applies to specific policies – for example, if the service provider offers a Cash on Delivery option, then the service provider can pre-authorize their card in case the customers don’t show up on the day of service delivery.