JEROLD MALATA | 5981

Lizcon Corporation
March 2024-May 2025
Sales Associate Part-time
Search Leads for Prospecting, contact leads, and engage with them. Manage
Appointment and Encode correct details for Verification.
Complete subscriber payment.

Vexity, Virtually Incredible (WFH)
January 2023-December 2023
Lead Generation Analyst, Customer Service
Working with Local Filipinos in lead generation
Manage lead data and documentation
Provide Customer service to foreign callers
Manage call handling to engage well with callers.

The Results Companies, Synchrony Financial, and Teletech,
Leads R Us
October 2019 - March 2021
Customer Service
Answered product and service questions
Manage large amounts of inbound and outbound calls promptly

Identify customers' needs, clarify information, research every issue, and provide
solutions and/or alternatives

The Results Companies
September 2016 – May 20117
Customer Service Representative
Managed direct-to-customer enrollment transactions.
Engaged in member retention on the plan.
Received calls from healthcare plan members for their plan needs.
Managed call from member to be redirected to the correct department.

Cariño and Sons Agri-Dev;…Inc. Philippines
By San Miguel Food Incorporation
February 2015 – March 2016
Warehouse Foreman & Encoder
Managed manpower for daily warehouse operations.
Supervised warehouse checker in issuing poultry products.
Monitoring every daily inventory.
Encoded product entry for warehouse final inventory.
Transacted product issuance through the SAP application.

MV Fozi (Limassol, Cyprus, Europe)
July 2, 2011 - July 21, 2014
Yacht Attendant/Housekeeper
Maintained the cleanliness of the MV Fozi private yacht.
Cleaned all areas of the yacht, especially the toilets, guest cabin, kitchen, and master
bedroom.
Maintained the cleanliness of the engine room.
Maintained the cleanliness of the employer's house.

Paper Moon Gift Wrap ( Kingdom of Saudi Arabia )
September 2002 – March 2007
Supervisor, Customer service, Cashier, Warehouse Merchandiser, and Gift
Wrapper
Handled phone calls for customer product inquiries and orders.
Managed customer concerns and complaints.
Retained unsatisfied customers to avail the company's products and services.
Received and checked stock delivery and availability.
Warehouse management of stock and material sorting.
Dealt with customer requests and complaints
Evaluated staff cashier transactions..
Done creative gift wrap.