Mapping the impact of e-government on public administration

https://www.e3s-conferences.org/articles/e… Public governance, especially in the education sector, has changed due to the rapid advancements in digital technology. This research aims to map and analyze the progress of e-Government research in the field of public administration related to education using bibliometric methodology. Using VOSviewer and CiteSpace, this study identifies major trends, citation networks, and keyword clusters, based on data extracted from Scopus between 2014 and 2024. The results revealed five main thematic groups: the role of local government, public participation, digital skills, digital communication, and user satisfaction, and showed that implementing e-Government requires more than just technological skills. However, socio-political support and the ability to adapt to the culture are also needed. Although improvements in efficiency, transparency, and participation in education governance may occur, e-Government projects still face issues such as a lack of digital literacy and the digital divide. Additionally, this research highlights the importance of e-Government in supporting the sustainable development agenda, particularly SDG 4 (Quality Education), SDG 16 (Peace, Justice, and Strong Institutions), SDG 11 (Sustainable Cities and Communities), and SDG 13 (Climate Action). Therefore, this research provides theoretical and practical contributions to building digital policies in the field of inclusive and environmentally friendly education.