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 This Cancellation and Refund Policy includes the terms and conditions related to cancelations and refunds. At BSME2E, we understand that sometimes the outcome of the digital spaces may not go as per your expectation. Or maybe you’ve just changed your mind and want to cancel the purchase of your digital space(s). Should that ever happen, be assured that we’ll hear your concerns, treat them fairly, and if the need arises, we’ll help you get a refund. We commit to maintaining transparency while communicating so that the process becomes easy to understand.

Cancellation and Refund Policy – Know the Cancelation Rules

BSME2E allows cancelation of your digital spaces before the activation of your store. You can cancel before admin approval. However, if you cancel for the digital space after receiving admin approval, we will charge cancellation fees based on the timing of your cancellation.

  • 25% cancelation charges will be levied if canceled after 48 hours. (If the cancelation is made before 48 hours, we will refund the full amount within a few working days).
  • 50% cancelation charges will be levied if canceled after the admins’ approval. 
  • 100% cancelation fee will be charged if canceled after store activation (non-refundable).

Refund eligibility 

BSME2E offers a 30-day money-back guarantee for its digital store space bookings. You can cancel your booking before the start date, which is the day you officially begin using the store for marketing or trading. However, we will not accept the cancellations after you have started using the space. Therefore, we recommend reviewing the descriptions of each store size variation carefully before making a purchase.

Refund process 

You can request a refund by visiting your dashboard. Here’s how:

1. Go to your account: Head to the “My Account” section.

2. Click on bookings: This will show all your past and upcoming reservations.

3. Choose the digital space you want to cancel: Select the specific space you no longer need.

4. If your cancellation is approved, we will process the refund: You’ll receive the funds back to your original source account within a few business days.

After we initiate the refund from our end, it can take a maximum of 2 to 4 weeks for the bank to process this and reflect the same on your account.  

Go through this Cancellation and Refund Policy before you make a purchase with us.